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Sustaining a Workplace of Quality

In a time where finding high quality employees is one of the biggest challenges, retaining existing staff should be a priority for most businesses. To maintain high levels of employee retention, a workplace of quality must be sustained. In this respect, it is important to assess the crucial elements of what makes a workplace of quality, and how to create an environment where employees look forward to working together.

Apart from the obvious employee related matters, a workplace of quality also reflects in the reputation of a business. Organisations that have been known to treat employees in a non-exemplary fashion often face reputational issues, making it harder to recruit talent. Apart from word of mouth and social media, review websites such as glassdoor.com enable both current and former employees to share their experience of working within that organisation. We discuss with the Founder and CEO of MYC, Simon Attard, about how to sustain a workplace of quality where employees feel respected, challenged and fulfilled.

Leadership

Many organisational experts conclude that employees tend to be demotivated and leave companies because of certain individuals in leadership positions, rather than the work or the business. This underscores the importance of caution when promoting people to leadership positions. Those in leadership positions should mentor employees, ensure that job expectations are clear and provide ongoing opportunities for learning and constructive feedback. In turn, this nurtures a positive working environment and culture. Organisations tend to thrive when leaders are driven to help others achieve their potential rather than compete against them.

Company culture

A workplace of quality is not achieved overnight, but requires a consistent approach to embed it within the organisational philosophy and corporate culture. To achieve this, the mentality that the business treats its employees, customers and community fairly must be fostered across all layers of the organisation. Sustainable businesses should not be solely driven on making profits, but also to be exemplary entities that encourage employee growth, focus on supreme customer service and support charitable organisations. Businesses with low employee turnover rates and a portrayed commitment towards societal good are more likely to sustain a workplace of quality.

Opportunities and equality

A workplace of quality guarantees numerous opportunities for career progression. There are several employees that would want to be rewarded for their work and be given opportunities to progress in terms of career development. Another key component to sustaining a workplace of quality is that of diversity and inclusion. A mix of employees consisting of different genders, ethnicities and ages working together in an inclusive environment spells quality workplace. Such a working environment gives all employees the opportunity to feel valued and as important contributors within the team.

Progression plans

In order for a business to maintain a quality working environment, it needs to provide a solid framework for employee development. Each employee is different so customised and tailored plans focussing on career progression should be catered for. Such plans can consist of different strategies aimed at growing one’s career. These can include cross-departmental training, investment in courses, higher education and training. One way to motivate current employees is by promoting internally. When an exciting opportunity within the organisation has arisen, it is necessary to consider whether one of the current employees can take on the role, rather than hiring an external candidate. Such an approach is more likely to spur employee loyalty. One way of planning to promote internally is by having succession plans and adequate back-ups who can fill in for others.

Competitive packages

A workplace of quality is one that compensates its employees adequately. This should include salary packages that are acceptable or superior when compared to industry standards. Other financial perks can include performance bonuses and pension plans. A business that holds a competitive compensation system illustrates to employees that it values their hard work.

An attractive office environment

Although an office on its own will not guarantee a workplace of quality, it is definitely a contributor. The surrounding environment of employees is important because they spend a great deal of time there. Investing in an office which caters for the needs of employees makes the working environment more enjoyable and practical. One recent example at MYC, is the change in office to accommodate the growing team and deliver a better environment for all employees, serving as a token of appreciation, whilst celebrating the company’s ten year anniversary.

Embracing flexibility

Now more than ever, talent has come to judge a workplace also based on the flexibility offered. As time passes, the rigid office structures that tie employees to set hours on a desk are fading away. Employees today value the importance of being allowed to work flexible hours that are more compatible with their busy lives and external commitments, especially those pertaining to family. Another important aspect is the flexibility of allowing employees to work from home, which has now become a more accepted standard.

At MYC, sustaining a workplace of quality is one of the top priorities. Employees are treated as valuable team members, who are in turn motivated to contribute towards the agency’s collective goals.

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